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+44 (0) 208 123 3830
Email: [email protected]

Terms and Conditions


Our Terms and Conditions

Please read our terms carefully, they constitute a legally binding agreement.


The term “Owner” refers to the owner or representative of the rental property. The terms “You”, “Your”, “Yourself”, “Client” and “Rental Client” refers to the person booking the rental property. The term “Classic French Escapes” refers to the rental marketing portal of Classic French Homes SARL as detailed below.


Classic French Escapes is the trading name and rental marketing portal of Classic French Homes SARL. Classic French Homes SARL is a fully registered French company and a member of FNAIM, the professional regulatory body governing property sales and rentals in France. Our Carte Professionelle is No 484, Prefecture La Dordogne, Siret: 491 449 328 00021. Our registered address is Chateau Lacanaud, 24500 Serres et Montguyard.

Using our website

By using or accessing this website,, you acknowledge and accept without qualification that you are subject to the following terms and conditions. Please stop using this website immediately if you do not fully agree to these terms.

Our service

Classic French Escapes is not a rental agency or a travel agent. We are a marketing agent and as such purely market properties for individual owners within France, with the aim of introducing rental clients. Any contract for the rental of any of the properties on our site is strictly between the owner of the property and yourself.

Classic French Escapes does not enter into the transaction between you and the owner. All payments for the rental of properties within our site are either made direct from you to the owner or in certain circumstances where debit card and credit card payments are made from you to the owner via a third party payment gateway. Should a dispute arise between yourself and the owners, we are unable to enter into any negotiations with either party concerning the dispute. Further, you hereby agree to release and discharge us from all liabilities, claims and expenses which arise out of or in connection with that dispute.

Each owner has their own Booking Form and Terms and Conditions for their rental property. Please make sure you read these Terms and Conditions in full and that you are in full agreement with them before signing the Booking Form accepting the Terms and Conditions.


Although great care has been taken in compiling the information included in our website, Classic French Escapes will not be held liable for any inaccuracy, mistakes, omissions, mis-interpretation or disputes that arise from the material on our website . All information about each property and each local area has been approved by the individual owner as accurate for the purposes of any rental agreements that may be entered into through this website.
If you feel any content within the site is misleading, please inform us straight away. We will investigate and rectify this if it is appropriate.
You are solely responsible for ensuring the accuracy of any property descriptions and if you wish to contact the owner directly to clarify or make any enquiries, we are able to give you their contact details at any point. After this and only after this. It is for you to decide whether you wish to enter into a rental contract with the property owner.

Classic French Escapes does not represent, recommend or warrant any of the individual properties.

Please be aware that our portfolio of holiday rental properties offer (unless under our Hotel Breaks section) private accommodation that is being let for self-catering holidays and weddings. You therefore accept that these rental properties are not hotels or other types of properties  that have obtained an International Class or category and should not be assessed as such. These rental properties are private homes and their standards and decor are individual and personal to each owner.

Classic French Escapes solely introduces rental clients to the property owner, we are not authorised under our carte professionelle to undertake management or maintenance of any property, further, we are not responsible or liable for the property management or maintenance undertaken by the owner or by managers acting on his behalf. 

Booking Terms and Conditions

Booking terms and conditions apply to individual properties and these will be provided to you before payment of the deposit.
Each owner will provide you with a Booking Form to be completed after you have fully read their  Terms and Conditions. Do not enter into a contract with the property owner without reading their Terms and Conditions in full and accepting them in their entirety.

In general, each owner asks for a 25% non-refundable deposit and then the remainder plus the breakage deposit becomes due 12 weeks prior to the holiday date. Please check each individual property page for their specific requirements.

Any Complaints

If you are not satisfied with any aspect of the property rental, please inform the owner or their representative as soon as possible and always before departure from the rental property so that any issues can be resolved where at all possible.
Where a dispute is not possible to resolve before departure, any issues must be taken up with the owner or owners representative, in writing, within 7 days of departure.

Classic French Escapes is not authorised to enter into any correspondence regarding complaint issues but we ask that you make us aware of any on-going dispute and the reasons for it.

Please be aware that owner and Classic French Escapes cannot be held responsible for any cessation of supply in public services such as electric, water, gas, telephone or internet.

Your Security Deposit

Any dispute regarding your security deposit must be addressed to the owner or the owner’s representative. Classic French Escapes is unable to enter into discussions or correspondence regarding breakages, losses or damage caused to the rental property  as we are not present on site to assess the condition of the rental property before or after your holiday rental.

Please be aware that any breakages, loss or damage during the rental period or indeed additional cleaning required after your rental period will result in deductions from your security deposit. In addition, the Client remains liable for the full costs of replacements or repairs which are not limited to the amount of the Security Deposit. You are fully entitled to require an invoice and receipts itemising any deductions.

Copyright and Downloading of Information from our Website

The entire contents of our website is protected by copyright law. All text, files, images, photos, maps and other materials on the Site are only for your personal use. These may be downloaded for your own personal use only and you acknowledge that by doing this you do not gain ownership of this material.

Copying or storing of any content for other than for your personal, non-commercial use is expressly prohibited without the prior written permission from us, Classic French Escapes.  


We will not share personal information provided to us with any third party. This information will be used solely by Classic French Escapes and its associates within Classic French Homes SARL.

Insurance and Travel Arrangements

Fully comprehensive travel and holiday insurance is essential and should include but not be limited to cancellation cover, personal liability cover, personal belonging cover and accidental damage cover. Please arrange your policy as soon as you have booked your property. Please do not finalise travel arrangements until you have received written confirmation of your booking from the owner.

Swimming Pools

All Swimming pools within France are required to conform to AFNOR safety standards. A pool owner must ensure that they are using at least one of the approved safety devices which include barriers/fences, alarm systems and safety covers. It is the responsibility of the property owner to comply with these regulations.